Service and Support

Really easy, immediate access to data

It's much more efficient if we can give you a system that puts you in control - rather than asking you to rely on us.

That's why you have complete access to all of your backed up files through your Management Console, meaning in case of disaster, it's likely you can handle the recovery yourself.  If you're starting again offsite, you can get full access online as well.

But if you do need to contact us, we're here for you too.

Never face a problem alone, again

Any scenario in which you need to rely on backed up data, isn't going to come as part of a good day in the office!

When you really need help and advice in a crisis, you'll want real expert support.

Our technical experts are available direct on the phone, and answer calls within 60 seconds

The best experts, based in the UK

Calling our technical support staff, means a call into our support centre in sunny Devon.

We've never outsourced our call centres because we believe our staff are the best you can get.

We offer them professional training, and never ask our experts to read from scripts - you're getting real experienced advice.

We also offer second line support from our Data Centre in Global Switch, should you need it.

Ongoing business consultancy

We pride ourselves on providing a partnership for our small business customers.  Your access to our expertise doesn’t start with a quote and end with a contract.  

We’re on hand to give you advice on how to make the most of technology solutions in your business, each and every day.