Pink Connect on Eclipse Sentinel

“Eclipse Sentinel offers some brilliant technology that’s easy to use, providing an up to date picture of our entire connectivity estate.

Eclipse Sentinel has revolutionised the support we can offer our customers, increasing satisfaction levels across the board and enabling us to take a more proactive approach to support.”

Colin Painter, IT manager

Orbiss on Eclipse Sentinel

“This innovation is a great step forward. It’s providing us with information we never had access to before, and the fact you can set up alerts to be informed of issues by text or email is incredibly useful. It gives us the ability to be a lot more proactive and means we can offer a greater level of service by diagnosing faults quicker and sometimes fixing problems ourselves. Having said this, our experience of Eclipse is that faults are very far and few between anyway to be honest, but Eclipse Sentinel has really helped us in other areas too.

One of our hotel clients reported connectivity problems with slow speeds and drop out. We tried sending a new router but the problems persisted. We were able to see from Eclipse Sentinel that everything looked to be working as normal so it gave us the confidence to send an engineer onsite. In the end we discovered that it was an issue with some of their own computers. Eclipse Sentinel gave us the confidence to look elsewhere for the solution and continues to give us peace of mind through the automated alerts, that all is ok.”

Grant Cullingford, CTO

Cobalt Computers on Eclipse Sentinel

“Being able to view all our connections on one page means we can work more proactively than reactively. Sentinel is so crucial to our business, we keep the dashboard open all day in the office, and if a customers’ connection is down for more than a few minutes we make a call to tell them we’re onto it. Often they haven’t even realised, and this sort of quick service means they really have faith in us. None of our local competitors can be as quick off the mark and no other providers offer something like Sentinel – it allows us to provide a premium service. We don’t just stick a router in the box and send it. We install, test and build the system, then monitor it. Eclipse allows us to monitor comprehensively and add value to our connections, meaning we earn our margin. Customers say they feel secure that they are being well looked after because they know it’s all being managed for them.”

Jim Taylor, Director

MicronTalk on Sentinel

“Eclipse Sentinel means we can be proactive and know about problems before our customers do. That’s essential as we offer first line diagnostics ourselves.”

Mark Parsons, Director

Consega on Sentinel

“Eclipse Sentinel is absolutely unique – and helps us to do so much for ourselves. I used to be a manager in an ISP and I’m used to doing diagnostics for myself so to move from the coalface to having to buy wholesale from someone else could have been so frustrating. Instead, it’s amazing that we’re provided with the frontline tools to do what we need to do.

Going forward, it’s just going to get better, and give us everything we need – particularly with radius log checks becoming available. That’s a really essential tool because the quicker you can identify whether the problem is with the line or broadband, the quicker we can fix a fault for our customers.”

Steve Bradshaw, Director