Broadband & Internet

Fast, reliable broadband and internet services from the experts with service and support so good that you'll want to recommend it.

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Switching Provider?

Switching your broadband is quick, easy and painless. Simply follow the three simple steps below for a smooth broadband switch with no downtime.

Reasons to switch

  • Get the fastest speed available on your line 
  • 100% UK-based Support Centre staffed by experts
  • Super-fast download speeds of up to 24Mbps1
  • Flexible broadband with usage bolt-ons
  • FREE  to switch with no downtime on your connection

I have a MAC

That’s great…you’re just 3 steps away from great Eclipse broadband

  1. Choose  one of our great broadband packages
  2. Enter your MAC code when prompted
  3. That’s it.  We’ll get you connected in around 6 working days

I don’t have a MAC

No MAC? No problem!   You’re just 3 steps away from great Eclipse broadband

  1. Call your current internet provider and ask for your MAC
  2. Find your provider on the list below and we’ll give you their number!
  3. When you have your MAC code, call us on 0845 122 4111 to let us know
  4. That’s it.  We’ll get you connected in around 6 working days

Don’t worry if you don’t have a have a MAC code you can still carry on and order your Eclipse broadband and give this to us later.

What is a MAC and why do I need one?

A MAC is a unique code which allows you to switch broadband provider without any loss of service. If you receive your broadband service through a phone line then you'll need a MAC code to switch to Eclipse.

How do I get a MAC and how long will it take?

Your current internet provider will give you your MAC code.  Find your provider on the list below and we’ll give you their number!

By law your existing provider must give you a MAC key within five working days.

Provider Number
AOL 0870 320 2020
BT (Residential) 0800 085 2819
BT (Business) 0845 600 7020
Bulldog 0800 404 8151
Demon 0845 272 2333
Easynet 0845 333 4400
Freedom2Surf 0870 242 3759
Nildram 08701 608 600
Orange 0870 010 2462
PIPEX 0845 077 8324
Sky 08705 515 515
Tiscali 0845 077 4488
Virgin 0800 045 0709
Zen Internet 0845 058 9000

Need to know more?

Do I need to cancel with my existing supplier?

No, the easiest way to switch your broadband is to request a MAC (Migration Authorisation Code) from your existing supplier. You will then need to enter this code when ordering your Eclipse broadband – we'll do the rest for you.

An example of a typical MAC would be FTIP00000000/QW01Q

Back to Switching FAQ

Will I have any down time without broadband?

No, if you use your MAC when ordering your Eclipse connection you won't experience any downtime of your broadband.

Back to Switching FAQ

Can I transfer my domain before my new broadband is activated?

Yes, your domain services can be set up before your connection is activated. It's important that you follow the process in our guide and don’t cancel with your existing provider until the transfer is complete. Read the guide here

Back to Switching FAQ

Can I get my IP addresses before my broadband has switched over?

Yes, shortly after you receive the email confirming your migration date your new broadband username and password will be available to you within the Connection Manager of your online My Eclipse account. Yyou will then be able to request your IP addresses.

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How will I know when the migration is complete?

We will send you a welcome letter and email when your connection is ready. It’s important you keep these safe as they contain your username details.

Back to Switching FAQ

The legal bit about Home Broadband

1 FREE to switch on a 12 month contract when you switch your broadband using a valid Migration Authority Code (MAC). £10 switching fee applies on a 1 month contract.

2 The actual speed you receive is subject to being on the Eclipse network and your line quality and distance from the exchange. If your line won't support 24Mbps or you live outside our network area, you'll receive the best speed available which offers a stable service.

3. FREE set up on a 12 month contract when you switch your broadband using a valid Migration Authority Code (MAC). If you are signing up to a new broadband connection a set up fee of £29.36 applies.

An Early Termination Fee, being equal to the fees payable for the remainder of the minimum contract term, will be chargeable if you terminate your broadband service during the minimum contract term. You may also incur a Cease Charge.

All prices exclude VAT.