Switching Provider

Switching from your existing dial up provider to Eclipse is easy and hassle free.

Simply order your dial services with us, once your order has completed and we send you your dial details, just call your current provider to cancel. You won’t have any down time and your service will start as soon as you dial up and connect.

Why choose us?

Are you unhappy with your current provider? Fed up with slow speeds, poor customer service and high prices? No problem! Join the thousands of people moving to us and be confident that you're using a service that's so good you'll want to recommend it to your friends.

it just works!

The fact is that if tens of thousands of businesses trust us with their livelihood (and broadband is now critical to the day to day running of any business), then you can trust us with your home connection.

We are totally dedicated to providing the best, high performance broadband experience, support and reliability in the UK. One of the ways we achieve this is by continuously asking our customers how we can make improvements to set newer and higher standards.

switched-on staff

Do you get annoyed by people on help desks who seem to know less than you do, or even worse, sound like they're talking in a jargon-filled language from another planet? Don't worry! Our helpful and friendly customer care teams based here in the UK are on hand to help and support you.

Whether you're a novice or an expert we pride ourselves in speaking a language you will understand. We are on hand for advice and back up when you need it and we’ll always go that extra mile to help.

Endless call transfers, hollow promises to call back and long drawn out problems will become a thing of the past for you, being safe in the knowledge that an impressive 85% of calls to our technical support team are resolved on the first call. We only employ people who are dedicated to providing you with the best Internet experience in the UK.

an award-winning service

Our commitment to you is providing first class customer care alongside reliable and innovative services. We have regularly being recognised by numerous industry awards, from the likes of the Internet Service Provider Association, PC Pro and the National Business Awards. Check out our Trophy Cabinet.

what others say about us

When it comes to service, don't just take our word for it. Have a look at what some of our many satisfied customers the people who really count say about it.

peace of mind

We are a long-established ISP and have had plenty of momentous occasions, check out our long history.

We are also proud to have the backing of Kingston Communications PLC - a large telecommunications company with over 100 years of experience of delivering quality services. This gives you the reassurance of security, stability, and expertise of a provider that you can trust to switch to. We like to think of it as the perfect partnership to meet your needs and expectations.

The legal bit about Dial Up

Allocation of connection ports increases incrementally according to product level - culminating in a dedicated port for the Gold service.

* Requests for more than 2 usable addresses (block of 4) require the completion of a RIPE form for justification of usage.

** This does not indicate an 'always on' service