Eclipse Call Feature Pricing

Eclipse Standard Calling Features

The following call Features are available as standard with Eclipse Line Rental and can be used at anytime through your telephone handset without contacting us to set up. Some of the Pay Per Use features are also available with a monthly subscription for unlimited usage with Eclipse Line Rental.

Last Incoming Caller	Call 1471 to discover who phoned you last	No Extra Charge
Remove Last Caller	Call 1475 to remove the latest Call	No Extra Charge
Number Withhold	Dial 141 to Withhold Your Number	No Extra Charge
Caller Return	Dial 3 after 1471 to Return Call	12p to Activate Plus Std Call Charge
Reminder Call – Pay Per Use	Set up alerts to remind you of Birthdays, Meetings Etc..	35p Per Use
Ring Back – Pay Per Use	If a Number is Engaged, request a call back when the number becomes free	35p per use
Three Way Calling – Pay Per Use	Set up a Three Way Call	65p Per Use

Optional Calling Features

Caller Display	See who’s calling before you answer	£2.50 Per Month
Voicemail	Basic Voice mail Service with the ability to store 10 messages	£2.50 Per Month (No Extra Charge for the Residential Package)
Anonymous Caller Reject	Reject calls from people with withheld numbers	£2.50 Per Month
Call Diversion	Divert your calls to another number or mobile so you never miss a call	£2.50 Per Month
Call Waiting	Shows you if you have a second call coming in and lets you put your current call on hold to take another	£2.50 Per Month
Call Barring	Allows you to Bar Calls to Premium Rate and International Numbers	£2.50 Per Month
Reminder Call	Set up alerts to remind you of Birthdays, Meetings Etc..	£2.50 Per Month
Ring Back - Subscription	If a Number is Engaged, request a call back when the number becomes free	£2.50 Per Month
Three Way Calling - Subscription	Set up a Three Way Call at anytime	£2.50 Per Month
Call Minder - Voice Mail Plus	Allows you to have remote access to your voice mails	£2.50 Per Month
Call Sign	Alllows you to have an alternate number on your line and distinguish between calls	£2.50 Per Month

Feature Bundles

1 x Feature	£2.50 Per Month
2 to 4 Features	£5.00 Per Month
5 Features +	£7.00 Per Month

The feature bundles exclude Anonymous Caller Reject, Voice mail and Call Minder - Voice Mail Plus which are outside of any bundled options

How to use your Eclipse Call Features

Anonymous Caller Reject

There is a £2.50 Monthly Subscription Fee for this feature

To switch the feature on	*227#
To Switch the feature off	#227#
To check the Service	*#227’#

Subscription prices will still apply even if the feature is turned off

Anonymous Caller Reject will reject all calls using the withholding feature, this will include many callers who for a number of reasons do not want to, or cannot divulge the number they are calling from. For example, many Public Services such as Hospitals, DSS, Fire Brigades, Doctors, Police Forces and Public Utilities usually withhold their CLI.

Call Diversion

Divert calls to another number in the UK, most overseas destinations or a mobile phone. You can choose the following:-

Divert all calls
Divert Calls when no answer
Divert Calls when engaged

There is a £2.50 Monthly Subscription Fee for this feature

To divert all calls	21 then number to divert to #
To divert calls on no answer	61 then number to divert to #
To Divert calls when engaged	67 then number to divert to #
To Switch off divert all calls	#21#
To switch off divert on no answer	#61#
To switch off divert when engaged	#67#

Customer will pay for the diverted leg of the call as per the current call charges.

Call Waiting

A Beep will alert you if another call comes in while you are on the phone. You can then choose to end your original call and take the new call, swap between both calls or continue with your current call. Callers to the busy line will hear a message that the person they are calling knows they are waiting.

If you choose to ignore the new call and continue with the first call the second caller will be asked to ring back later

There is a £2.50 Monthly subscription fee for this feature

If you have subscribed to Call waiting you can turn this feature on and off through your telephone handset.

To Switch the service on	*43#
To Switch the service off	#43#
To Check the status of the service	*#43#
To Make a second call	Press R when you hear a beep
To Return to the first call	Press R

Caller Display

If you have a telephone with a digital display you can use this feature to display a caller’s telephone number. If you have programmed a persons name in to your handset it will display the caller’s name. If the caller has withheld their number

There is a £2.50 Monthly subscription fee for this feature
Calls made from outside the UK, payphones charge cards and some rural areas and some non BT networks cannot be identified and no number will be displayed.

Identify Last Caller 1471

Use this feature to find out who called you last and the date and time of that call. If the caller withheld their number it will tell you the date and time of the call only

Identify last caller is a free service which come standard on your Eclipse Line Rental. A 12pm charge will be applied if you want to return the call by pressing 3 regardless of whether the call is answered or not. If the call is connected you will be charged for it at your standard Talkmore rates.
To find out who called you last 1471
To call the last caller back 3

To find out who called you last	1471
To call the last caller back	3

Call Barring

There is a £2.50 Monthly subscription fee for this feature

Outgoing Call Barring for Premium Rate Services & International Calls, and Outgoing Call Barring for Premium Rate Services Only

Applying OCB for Premium Rate Services will only block outgoing calls to:
    09 numbers: 0900, 0901, 0902, 0903, 0904, 0905, 0906, 0907, 0908 and 0909.
    NOTE: Emergency services calls to 999 and 112 and all other calls are still permitted.

Applying OCB for Premium Rate Services and International calls will block outgoing calls to:
    All 00 and 09 numbers: 0900, 0901, 0902, 0903, 0904, 0905, 0906, 0907, 0908 and 0909.
    NOTE: Emergency services calls to 999 and 112, calls to 00800 (the Universal International Freephone) and all other calls are still permitted.

Reminder Call

Use this Feature to set up a single reminder call or in some areas a series of regular reminder calls. Your phone will ring at the time it is programmed to.

There is a £2.50 Monthly subscription fee for this feature for unlimited use. Alternatively you can set reminder calls on a pay per use basis costing 35p per call.

How to use Reminder Call through your telephone handset

To set up a single reminder call	55 after message enter time #
To cancel a single reminder call	#55#
To check your single reminder calls	*#55#
To set up a regular reminder call	56 after message set up day code & time #
To cancel a regular reminder call	#56#
To check your regular reminder calls	*#56#

Use the codes below to set up regular reminder calls (not available in all areas)

Monday	1	Thursday	4	Sunday	7
Tuesday	2	Friday	5	Every Week Day	8
Wednesday	3	Saturday	6	Every Day inc Weekend	9

You will either hear a recorded message or a high pitched tone when your request has been successful

Remove Last Caller from your list – 1471 Erasure

This feature will delete the number of the last person who called

This service comes as standard with your Eclipse Line Rental

To remove the last caller from your list

1475

Ring Back

If somebody you are trying to call is engaged you can use the ring back facility to alert you when the caller becomes free

You will hear an announcement confirming or rejecting the Ring Back request. A special ring tone on your handset will alert you when the person you are trying to call is free. When you pick up your handset the phone will ring. The other person’s phone will be monitored for 45 minutes after your first cal attempt to check when they are free. Up to five Ring Back requests can be active at any one time.

There is a £2.50 Monthly subscription fee for this feature for unlimited use. Alternatively you can set Ring Back on a pay per use basis costing 35p per call.

To request a ring back	Dial 5 when you hear the engaged tone
To cancel a ring back	#37#
To check your ring backs	*#37#

Once the call is connected you will be charged at your normal Talkmore rates. Pay Per Use charge applies after Ring back is confirmed even if the call is unanswered.

Ring Back is not available on calls to ISDN Lines, Mobiles, International destinations and some mult-line switchboards.

Three Way Calling

This Feature enables you to set up a three way conference call. You can selectively include or exclude either party at any time during the call. Handset must have a recall button, which is usually displayed as “R”

There is a £2.50 Monthly subscription fee for this feature for unlimited use. Alternatively you can set Three Way Calling on a pay per use basis costing 65p per call.

To set up a three way call	Dial first phone number When the person you are calling answers press R Wait for the dial tone then dial second phone number
To switch between callers	Press R wait for dial tone then 2
To re-establish three way calling	Press R wait for dial tone then 3
To end the first call only	Press R wait for dial tone then 5
To end the second call only	Press R wait for dial tone then 7

Voicemail 1571

Voicemail 1571 is a basic voicemail service which includes the ability to store up to ten messages. When you have a message you will hear an intermittent dial tone.

Voicemail 1571 is a free feature (Residential Only) which can be activated on request

How to use voicemail 1571

To access your messages	1571
To return a call	Press 0
To listen to a message again	Press 1
To save a message	Press 2
To delete a message	Press 3

Voice Mail Plus - Remote access for voice mail

There is a £3.00 Monthly Subscription Fee for this feature

Description
Voice Mail Plus is network-based messaging service. This exchange based service answers calls and records messages on no reply or if engaged. You can record your own greeting message and up to 30 messages can be stored – the maximum message length is 5 minutes.

If a message has been recorded while the line is engaged, Call Minder will call the your number at 10 minute intervals up to 60 minutes and invite the End User to listen to the message.

Interrupted dial tone will alert you to a waiting message. After listening, the message can be heard again, saved or deleted.

Voice Mail Plus can be accessed remotely to retrieve messages, to change service options such as the number of rings before answer, personal greetings and PIN. (For security, a PIN can only be changed from the home line). You dial your telephone number (normal call charges apply) then enter a PIN during the greeting message. Having used the security PIN you then have access to the mailbox menus as if you were calling 1571 directly from your home telephone.

Instructions for use
Accessing from your phone

After dialling 1571 the End User will be advised that they have x new messages and y saved messages.

In the main menu the End User will be able to press 1 to listen to messages, press 2 for personnel options or press 4 for missed calls.

After reviewing any messages the End User will be able to press 0 to return the call, press 1 to listen again, press 2 to save or skip or 3 to delete a message.

After the return call is completed the End User will be returned to the post message review options.

After pressing 0 to select Call Return, the End User may press # at any time to terminate the returned call and be returned to the Message Review menu (or missed call menu, as appropriate) in the same way as for the called party clearing the call.

Accessing from another phone

Dial your own phone number. On hearing the Call Minder greeting press * and when prompted enter your PIN number.

Call Sign

There is a £2.50 Monthly Subscription Fee for this feature

Call Sign allows you to distinguish between incoming calls on the same line. You are provided with an Alternate Number (AN) to Your existing Telephone Number. When the AN is dialled, the telephone connected to the line will ring with a different cadence to the normal ring tone. You can thus determine whom the call is for, or who the caller is, prior to answering it.

Withhold Number

You can choose to withhold your number on a per call basis or a permanent basis

There is no charge for this service.

The per use option is automatically on the line as standard. For permanent Withhold number this will need to be permanently set up by Eclipse.

How to use Withhold number

To withhold number on a per use basis	Dial 141 before the number you are calling
To override permanent number withhold and display your number	Dial 1470 before the number you are calling