Reasons to become an Eclipse Partner

We're happy to announce that we have just released Sentinel, our brand new web based DSL monitoring tool that keeps our partners in the know with real time information about our network's performance. Sentinel allows our Partners to:

• control and monitor all their connections in real time
• identify issues before their customers do
• provide immediate first line diagnostics
• set up automatic alerts by SMS or email to tell them about issues as soon as they happen.

Find out more in the following video or read on for more reasons to partner with Eclipse.

New - Brand new ADSL & Superfast Fibre Broadband pricing for our partners

Our new ADSL and fibre pricing structure offers not only more competeive rates than ever before but also empowers our partners by allowing them to create the perfect bespoke connectivity products for their customers. Our partners get as standard:

•    A partner specific, wires only approach. Of course, if a router is required, you can order one from us.
•    Provisioning on a non Eclipse domain – giving you more control over your business (on request)
•    Simplicity – up to 24Mbps or up to 40Mbps on each connection where available
•    More usage options – choose from 2Gb up to unlimited usage packages
•    Unlimited usage during off peak hours (23:00 to 09:00)
•    The choice of 1,12 and 24 month contracts

Contact our Partner Team now on 0845 122 4777 or complete our application form and we'll be in touch to answer any questions you have about our partner programme

Reliable, high performing product range

We're one of the few providers who actually publish reliability rates on our products.

We can offer 99.9% availability across our network, with our Managed Server Hosting service recording the five nines in uptime (99.999%).  

We also consistently record lower fault levels than the industry average.

We're small business focussed but hold big business clout

When Eclipse joined the KCOM Group we gained access to the UK's largest internet network.  It gives us enterprise-level technology which we repackage for the small business market.

Our unique partnership with BT also gives us unrivalled access to higher than industry-standard service levels.  We're able to demand greater resilience, higher reliability, less disruption and quicker provisioning.

See how our Proactive Team watch for problems before they start to affect your business.

Our in-house and UK based support staff are among the best you can get

We never outsourced to cut costs, but kept our whole team in-house, and in one room, down in the WestCountry.

Many of our expert staff have been with Eclipse since the start - which co-incides with the birth of broadband around 15 years ago.  It means they're true experts, who are passionate about doing a great job.

We can solve more problems in-house than the average ISP.

Support tailored to your business set-up

Our team are here to provide everything you need - and we'll do that.  Whether it's a full level of service, where we pick up from first-level diagnostics and support your customer as if they're our own - or whether you're just looking for third level support when you really need it.

What's more - we offer a tool which gives you direct access to first level diagnostics online - helping you get ahead of problems and provide fast support to your customers.

Watch how you can manage your connections.

We dedicate a team to you

Not only are our staff experts in their field, but we've put a team of the best together, just to look after you.

Our Partner team provides a dedicated customer service and technical support resource which works for you.

We've also got an Account Manager and Service Manager who will ensure you have the products you need, and the performance you need.

We've got a range of products to suit your needs

Eclipse primarily provide the latest in proven technology.  We don't stop at connectivity - and provide hosted and hosting services as well.

But we're also looking to the future: we listen to our customers to make sure we provide products that meet their needs.

And if you've got a need in your customer-base, there's every chance we can help find you a solution - even offering trials in new innovations thanks to our partnership with BT.

We make switching easy with our SafeSwitch guarantee

We know the most difficult part of moving to a new provider is the switching process.

That's why we've created our SafeSwitch programme - which guarantees switching made easy: with just one call

What's more - if you don't find the switch effortless, we'll give you three months' broadband free on that connection - and that's a no quibble guarantee.