| Service | Status | Next Update | |
|---|---|---|---|
| Bonded DSL: |  |
Service Intermittent | |
| Broadband: | |
Service Intermittent | |
| Bonded DSL: |  |
Planned Maintenance | |
| Bonded DSL: | |
Planned Maintenance | |
| Broadband: | |
Planned Maintenance | |
| Data/PC Backup: |  |
Working | |
| Dial Up: | |
Working | |
| E-Store: | |
Working | |
| Email: | |
Working | |
| Hosted Exchange: | |
Working | |
| Leased Line: | |
Working | |
| Managed Server Hosting: | |
Working | |
| News: | |
Working | |
| Other: | |
Working | |
| Sentinel: | |
Working | |
| Server Backup: | |
Working | |
| SharePoint: | |
Working | |
| Talkmore: | |
Working | |
| Telephone Support Numbers: | |
Working | |
| Web Hosting: | |
Working | |
| Web Mail: | |
Working | |
| Service Incidents affecting Bonded DSL: | ||
|---|---|---|
| Incident Ticket: | 4316 - Essential Maintenance on Broadband Platform | |
| Incident Start Date: | 21 May 2013 at 15:21:00 | |
| Planned Close Date: | 14 Jun 2013 at 10:00:00 | |
| Next Update: | at | |
| Affecting: | |
Broadband (Planned Maintenance) |
|
Bonded DSL (Planned Maintenance) | |
| Description: | Engineers will be carrying out essential maintenance on our broadband platform on the following dates and times: 0500 - 0700 - Thursday 06 June 0500 - 0700 - Thursday 13 June We have been advised that this maintenance work should not be service affecting, however as with any work of this nature there is always an element of risk. The work is being carried at this time as it is the quietest time on our network. |
|
| Details: | No further details. | |
| Incident Ticket: | 4314 - Essential Upgrade Maintenance on Bonded DSL Platform | |
| Incident Start Date: | 21 May 2013 at 15:05:00 | |
| Planned Close Date: | 30 May 2013 at 10:00:00 | |
| Next Update: | at | |
| Affecting: | |
Bonded DSL (Planned Maintenance) |
| Description: | Engineers need to carry an essential upgrade on the Bonded DSL platform. The work involves a software upgrade which includes bug fixes and requirements to support new hardware . The maintenance will take place between 2230 on Wednesday 29 May until 0030 on Thursday 30 May. This work will cause an outage to the service provided to customers. Please accept our apologies for any inconvenience this work may cause. |
|
| Details: | No further details. | |
| Incident Ticket: | 4310 - DNS Fault. | |
| Incident Start Date: | 09 May 2013 at 08:57:00 | |
| Affecting: | |
Broadband (Service Intermittent) |
|
Bonded DSL (Service Intermittent) | |
| Description: | We are aware of a recent problem some customers have been experiencing and have identified that this is being caused by a flaw in particular brands of routers. The flaw in both Edimax and TP-link routers are affecting the ability for customers to use the internet intermittently. If you are experiencing difficulties using the internet and believe that you may have an affected router, we would recommend that you take one of the following actions; • Contact the manufacturer of your router. • Arrange with an IT professional for your router to be repaired. • Purchase a new router either from our website or via a local retailer. This isn’t a problem with the Eclipse network and if you haven’t experienced an issue, we would recommend that you monitor your service and speak to your manufacturer to ensure it is secure and to prevent any issues occurring. TP-Link: 0845 147 0017 Edimax: 0845 1238307 |
|
| Latest Update: | 09 May 2013 at 13:19:00
(view all updates)
Our engineers have identified that the cause of this issue is down to an exploit in the TP-Link and EDI Max routers. We would advise that you either contact the router manufacturer or test with an alternate router. The contact numbers are: Edimax - 0845 1238307 TP-Link - 0845 1470017 |
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