|Incident Ticket:||4166 - Mail Delays on Hosted Exchange Platform|
|Incident Start Date:||14 May 2012 at 09:45:00|
|Closed Date:||15 May 2012 at 11:15:00 • Duration of 25 hours 30 minutes.|
|Description:||Customers using our Hosted Exchange may experience a delay in sending or receiving emails as a result of a spam attack late on Sunday 13 May.
Engineers are currently working on a resolution to the problem in order to return mail delivery and receipts to normal levels.
Please accept our apologies for any inconvenience caused as a result.
|Details:||15 May 2012 at 11:15:00
This incident is now resolved.
|14 May 2012 at 23:32:35
Service 'Hosted Exchange' has been updated to 'Monitoring'
|14 May 2012 at 23:29:00
Our engineers have been working all evening to isolate the spam issue which they have now successfully achieved. The service will continue to be monitored to ensure that the problem is fully resolved.
|14 May 2012 at 17:30:00
Engineers continue to work on the issues that have affected some of our Hosted Exchange customers today and will carry on until the problem is fully resolved.
|14 May 2012 at 16:43:00
Some Hosted Exchange customers may currently be unable to connect to the service via a mail client (eg. Outlook, Outlook Express etc.). Engineers are currently investigating once again.
Please accept our apologies for these issues today.
|14 May 2012 at 14:18:00
Hosted Exchange customers should once again be able to connect to the service via their mail client. We are currently awaiting confirmation back from our engineers that the spam issue which was causing the sending and receiving of mail to be delayed has been resolved.
|14 May 2012 at 14:07:00
Hosted Exchange customers are not currently able to connect to the service via a mail client (eg. Outlook, Outlook Express etc.). Engineers are currently investigating. Mail can still be accessed via the web interface.
|14 May 2012 at 12:22:00
Our engineers continue to work on the spam issue affecting our Hosted Exchange customers which may be causing a delay in the sending or receiving of emails for some customers.
A further update will follow as soon as we have one.
|Outcome:||Following the monitoring of the Hosted Exchange service overnight we can confirm that this issue has now been fully resolved|