100% SLA Managed Hosting Service

Unrivalled availability

Have you ever worked out what downtime costs your business and your reputation?  For most companies it’s a scary number and that’s why many will want to make sure they're paying for the best availability promise they can get.
We're so confident in our state-of-the-art server system, we offer a 100% Service Level Agreement (SLA), giving you total peace of mind.
If you don’t experience a totally reliable and available service – we’ll pay for it, crediting your account. 

 Eclipse deliver the five nines in uptime

 How can we afford to offer a 100% SLA?  It's because, at Eclipse we’re consistently delivering the biggest uptime rate in the market: the five nines.  Any provider can offer an SLA, but it's their actual track record that's important.
What are the five nines?  It means 99.999% availability.  And every one of those nines is crucial in giving you a better deal.  Here’s why.
Take a provider offering 99.9% availability – pretty good eh?  But do you realise that 99.9% means their server could go down for a whole business day each year – and still deliver the promise?

The difference between uptime and SLA

Think of your SLA as your insurance policy.  We'll pay out, if you don't get 100% uptime.  But anyone can produce an insurance policy - and we're guessing you'd rather be up and running, than getting a few pounds back.  That's why we also tell you openly and honestly how well we're doing. 

Our "five nines" in uptime demonstrates the rate at which our managed servers consistently perform - offering reassurance about our reliability.  And remember, the only reason we can't say we offer 100% uptime is because some customers experience short term problems.  Most are actually achieving 100% uptime, regardless.
 

 Even the worst case scenario looks good

We know hardware is fallible – say your server goes down.  Thanks to our processor redundancy system, you’ll lose access for just five minutes – as your whole system simply gets “rebooted” onto our mirrored processor.
Similarly with storage – because we separate out each part of the server process, our SAN storage array is separate to our processing servers, meaning a breakdown in one, can’t affect the other.  And even if a SAN does go down, our N+1 backup ensures your data is always instantly accessible.

And why stop there?  While we’re at it, let’s look at the worst case scenario: our data centre’s eliminated.  Well don’t worry: your data has been backed up off-site to a secondary data centre in Reading.

Call us now on 0800 9155 234 to speak to one of our experts or Request a Consultation