Legal information regarding Eclipse's products and services

Registered address

Part of the KCOM Group 

Registered Office:
37 Carr Lane 
HU1 3RE 

Registered Number: 2150618

Legal documents

Click on the links below to view our legal documents, which are in PDF format. You will need Acrobat Reader to open these files. To download Acrobat Reader click here

  • Acceptable Use Policy [view]
  • Consumer Rights Information [view]
  • Customer Code of Practice [view]
  • Complaints Code of Practice [view]
  • Eclipse Backup Terms and Conditions [view]
  • Eclipse Cloud Productivity Services Terms and Conditions [view]
  • Eclipse Hosted Exchange Product Schedule [view]
  • Eclipse Internet Terms and Conditions [view]
  • Eclipse Lync Product Schedule [view]
  • Eclipse Partner Cloud Productivity Services Terms and Conditions [view]
  • Eclipse Referral Terms and Conditions [view]
  • Information about mis-selling of fixed-line telecommunication services [view]
  • Privacy Policy [view]
  • Website Terms and Conditions [view]
  • Office 365 Schedule [view]
  • Office 365 Terms and Conditions [view]
  • Office 365 Service Level Agreement [view]

Product terms

  • Eclipse Internet EmailShield Services Terms [view]
  • Eclipse Internet Hosted Messaging & Collaboration Services Terms (Hosted Exchange no longer sold under this contract) [view]
  • Eclipse Internet Mobile Services Terms [view]

Broadband speeds information

Cookie regulation