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Read our case study to discover how Rydens School benefitted from an Eclipse Leased Line

Leased Line Service and Support

SLAs & Fix-times

img-280-graphLeased line for internet access or point to point
  • Up time / Availability: 100% SLA with a money back guarantee
  • Fix time: 4 hours

EFM (Ethernet in the First Mile)

  • Uptime / Availability: 100% SLA with a money back guarantee
  • Fix time: 24 hours

Contact structure and escalation process

img-280-help-supportAll of our support staff are based in the UK and trained up to a very high technical standard. If you ever need to call our technical support team you will be put straight through to an expert. 70% of calls to our technical service line are resolved during the course of the call and any that aren't are picked up and owned by one of our technical team and chased through to resolution.

Account management

img-280-staff4Whether you choose to request a quote or simply start with a consultation, your account will be owned by one of our connectivity experts.

They will ask you about your business, work to understand your technical needs and then get back to you with a range of solutions so that you can choose what works best for you. The quote process will include a comprehensive desktop survey, mapping out how and where lines will be installed.

Your account manager will then follow your installation through, keeping you up to date with progress and sorting out any problems that crop up along the way. If you have any questions about leased lines or leased line alternative, request a consultation.

About Eclipse

Great service from a business ISP with industry beating reliability.

About Eclipse

Product Specification

EFM, Leased Line & Point to Point key features compare

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