IT consultants – designed with you in mind
Eclipse Internet gives small businesses the solutions and support they need to help their business communicate and work online.
So what does that mean for IT consultants?
We offer easy-to-understand products and services, designed for businesses and serious home users. Not only that but we have built a reputation for giving IT consultants excellent levels of support. We’ve done this by researching exactly what you look for in an ISP - and that openness to feedback is ongoing. We always want to hear what you think. As a result of our research so far, we make sure that we provide:
We maintain 99.9% availability across our network at all times. We are one of the few providers who regularly publish monthly performance stats for your peace of mind, proving our track record.
When something’s not right, we know time is money. We prioritise our business customers in our contact centre, aiming to answer every call within 60 seconds. What’s more, you’ll get through to someone who can either answer your query or will know who can – no waiting on hold or being passed from pillar to post.
Our contact centre staff are trained in-house and are true experts in their field. There’s nothing worse than speaking to someone who knows less than you do! Our expert support staff don’t follow scripts and will easily pick up diagnostics where you’ve left off. Find out how we provide our superhero support.
Efficient Network Management
We’ve been told how frustrating it is to be throttled by an ISPs traffic management policies or over-zealous network policing. That’s why we are completely open and honest about how we manage our network and why we optimise performance across all connections at all times by allowing everyone to reach their line’s full potential - only slowing P2P use during office hours to keep the network efficient.
Our teams are here to make your life easier. We deliver what we promise and give you information and tools to help you in your work. We’ll give you regular feedback on network performance, and keep you informed of changes or planned works. We can offer you optimisation tools to prioritise traffic or change your DNS configuration to make your connection work better for you.
Working with Eclipse, we understand the service that you expect and want to make sure that you get the products and services that will help grow your business.
There are two ways that you can work with Eclipse – either as a Referrer or as a Reseller Partner.