Fair Usage Policy

Why do we have a fair usage policy on Evolution Broadband?

In order to provide excellent service to all our customers we need to make sure that no one is using more than their fair share of bandwidth. As part of the FUP each Evolution package has a monthly usage allowance. This usage allowance is applicable to the amount you download when the internet is at its busiest. The busiest times, referred to as peak hours, are between 18:00 and 00:00 every day. From 01 Aug 2008 this will change to 09:00 to 23:00 every day.

How does the FUP work?

Like roads during rush hour, the internet can become clogged with traffic during peak hours. Lots of people downloading information at the same time slows the internet down. The FUP is designed to minimise the subsequent loss of performance by ensuring everyone uses only their fair share of bandwidth. Your choice of package determines how much information - how many Gigabytes (GB) - you can download during peak hours, whilst maintaining the expected level of performance for you, and your fellow users.

Option 4

Option 3

Option 2

Option 1

Peak usage
50GB

40GB

30GB

20GB

Unlimited off peak usage

How does the FUP monitor work?

Your monthly usage allowance is the number of GB you may download in any one month period. This period will begin on the same date each month but may not begin on the first of the month. You can view your start/reset date in your Connection Manager

Throughout each monthly period the Fair Usage Monitor looks at how much you have downloaded during the period so far. From this information it estimates how much you are likely to download by the end of the period if you continue downloading at the same rate. If the estimated amount exceeds your usage allowance the traffic light in your usage monitor will turn amber. By modifying your download activity during peak hours you can easily avoid exceeding your usage limit. Click for software that will help schedule your downloads

If you do exceed your usage allowance your traffic light will turn red and your connection speed will be reduced to 64kbps for the remainder of the period. This will affect your ability to download large files, but not your ability to browse or send emails. Should you find you are regularly exceeding your usage limit please speak to our Sales or Customer Service teams about upgrading your package. Our Fair Usage Policy operates in addition to our broadband performance system

Business Customers

We handle our business customers on a case by case basis and are always happy to discuss your specific business requirements.

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