Q. What does the 30 day free trial include?
A. The 30 day free trial of our Hosted Exchange Premium service is limited to up to three 15MB mailboxes and 5MB of Public Folder space. At the end of the trial both your trial service and any content (emails, address books, calendar entries) will expire and you will need to order a standard or premium mailbox to continue using the service. If required, you can export the content from your trial mailboxes using Outlook or Outlook Express as a .pst file and import into the full service you have ordered.
Q. Are you a Microsoft Partner?
A. Yes, we are a Microsoft Gold Partner, in recognition of our technical capability and achievement.
Q. Which version of Hosted Exchange do you offer?
A. Currently, we offer Exchange 2003.
Q. Which version of Outlook do I need to work with your Hosted Exchange Service?
A. You need to have Outlook 2003 (or higher, e.g. Outlook 2007) in order to enjoy the full functionality of Hosted Exchange. If you are signing up to our Hosted Exchange Premium service, you can download a free, fully-licensed copy of Outlook 2007 for each Premium Exchange mailbox. For remote access (Outlook Web Access) to your mailbox, a computer with an internet connection running Internet Explorer (6 or above) is recommended.
Q. What is my Hosted Exchange mailbox limit?
A. The maximum storage limit on both our Standard and Premium package is 2Gb in size.
Q. Do public folders count as part of my storage space usage?
A. No, public folders do not apply to the individual mailbox storage limits.
Q. Do I need my own domain?
A. No, not if you are signing up for a free trial, we’ll give you a trial domain when you sign up. You will need your own domain when you start to purchase your mailboxes. We can use your existing domain or help you create a new domain during setup.
Q. Is my mail secure?
A. Yes. The data that is sent between your business computers and mobile phones and our servers is transmitted over secure HTTPS connections with the latest SSL encryption techniques. SSL encryption scrambles the information sent across the internet so that nobody else can see it, leaving you with peace of mind that your data is safe and secure.
Q. Do you have any guaranteed service levels?
A. Our unique server setup means that we can provide you with a 99.9% availability guarantee at no extra cost, so you can always rely on the safety, storage and delivery of your email.
Q. Where is my email stored?
A. Your email server will be hosted in our state-of-the-art data center and monitored 24 hours a day, ensuring that any potential issues are prevented before they can even happen. With two seperate power suppliers, generators, 24/7 CCTV monitoring, cooling and fire suppression systems.
Q. Are there any hidden fees?
A. There are absolutely NO hidden fees. Pricing for our Hosted Exchange service is from £2.99 per user per month plus any optional services such as BlackBerry hosting or Archiving services.
Q. Do you support wireless devices?
A. Yes. Our Mobile Exchange service will give you always-synchronised, anytime-access to their business email, contacts, calendars, and tasks. We support all popular devices, including BlackBerry, Windows Mobile and Apple iPhone. The entire service is fully-managed & our technical help team will always be on hand to help you set up your new exchange mailboxes to connect to your mobile device, so you don’t have to worry. Call them on 0800 9155289 to get started.
Q. Are response times and download times for email and attachments in a hosted environment slow?
A. Most customers will have more than enough connectivity speed to never notice a difference between a messaging solution they manage themselves and one that is hosted.
Q. Won’t I have more control with an Exchange in-house solution?
A. Our easy to use web-based control panel gives you full, instant control of your email. While we take full responsibility for many of the day-to-day administrative functions like patching, security and data backup our customers use simple online administrative tools to control user accounts, manage quotas and folders. As a result, you retain control of the critical business components of the messaging solution while we focus on the underlying operations.
Q. How are my emails archived in Hosted Exchange?
A. Eclipse Hosted Exchange now uses a new integrated message archiving service. Eclipse archiving instantly and automatically stores and indexes all email messages in real time, covering both sent and received items from all users in the organisation.
Q. Does this cover me for legal and regulatory compliance?
A. Absolutely. Eclipse archiving works in real time, immediately capturing new messages thanks to the journaling feature of Exchange and other standards based email servers - so you know all message activity is backed up and logged. It can create a completely comprehensive archive solution to replace a current system by importing historical emails and PST files for a complete log.
Q. Can I still search and retrieve emails when I want to?
A. Yes, Eclipse archiving uses an immediate search and retrieval function. You shouldn’t notice any difference in speed or accessibility in finding historic messages. You can also select authorised users to access the search engine.
Q. How does Eclipse Archiving work?
A. Eclipse Archiving works through single-instance storage and message compression. The Energize Update function is the feature which takes care of virus protection for you and makes sure that policy definitions are kept updated. This function also offers added value – offering enhanced monitoring of compliance and corporate guidelines, protection against potential security vulnerabilities, plus the option to decode content within email attachments.
Q. Will I find it easy to use?
A. Eclipse Archiving is easy to use - you operate the archive through a simple web user interface or an outlook plug in which allows administrators to define, manage and control your corporate archive settings and rules from one central location.