Expert technical advice within 90 seconds
At Eclipse we know how vital your Internet connection can be - whether you’re emailing clients, uploading large files or even video conferencing.
In the (albeit unlikely) event that something goes wrong, or if you just need some advice on setup - we’ll put you through to a technical expert within just 90 seconds.
Highly trained Super-Staff
All of our technical support team go through a rigorous training program before they’re let loose on the phones to make sure that any query you have can be answered quickly and efficiently.
These guys aren’t your average techies - some have even been known to re-configure routers and strip down PCs in their spare time!
Small enough to care, big enough to get results
Eclipse is part of the KCOM group - BT’s biggest telecomms partner. Because of this we have access to an infrastructure you’d expect from a large organisation but with the sort of care and support you'd see from a local business.
We’re based down in Devon so we don’t get stressed out with hour long commutes on cramped trains or frantically busy offices - it means when we’re in work we’re completely focused on giving you a service you and your business can rely on.
One team, one room, one goal
At Eclipse we all work together in one large open-plan office, even the MD. If you need to talk to someone in particular we can just look round and see if they’re free, rather than putting you on hold.
We want to give you the best possible broadband and the best possible service we can - so we’re always listening to what you have to say and we’re committed to being the UK’s best business broadband provider.
FAQs
- What is a usage allowance?
- A usage allowance is the amount of Gigabytes you can download per month.
- What happens if I go over my usage allowance?
- You can add extra 1GB bolt-ons to your account at any time
- Am I able to check my usage?
- You can check your usage at any time by logging into your account and viewing your usage amount against your package allowance.
