Industry-leading reliability

99.9% availability - reliability worth talking about

The Eclipse network is available to its customers 99.9% of the time - and even from this average, we overachieve most months.

We think that's worth talking about - but we can't find any other providers willing to share their actual figures.   Even so, we think you deserve to know what you're buying.

We don't wait for problems to happen but fix them first

Because we offer 99.9% availability on our network, it's the 0.1% we spend the most time on.

But we also provide broadband across the BT network so we've made sure we're the first to know if something goes wrong at their end.  We’re one of the first ISPs to offer a Proactive Monitoring Service which checks every exchange each day for faults.  It means we often learn about problems before they've impacted you - and the chances are, we’re getting things fixed before you even realise it’s happened.

We are internet experts

As a company, we've built our own network from the ground up.

In the 15 years we've been in business, many of our technical staff are still with the company.

It means our support staff are true experts - and really know what they're talking about.

Even the worst case scenario looks good

With 99.9% availability across our network and Proactive Monitoring taking care of our other connections, we do everything we can to minimise problems.  As hard as we try, we can't work miracles (yet) - so  find out how our support will help you get back up and running if something does go wrong.