First Class service and support

Your call comes through to our UK based contact centre

We won't send you halfway around the world.  In fact, you're off to Devon when you call Eclipse...

You won't get stuck on an automated system

We ask you to make just one choice when calling Eclipse.  After that, we'll put your call straight through to the department you need...

Our staff aren't scripted

So don't worry about having to answer a series of inane questions.

We'll check we know who you are, and can see your account, then we'll be right on to helping you solve your problem.

You won't get cut off or hurried up

Unlike most call centres, our goal isn't to get you off the phone as quickly as we can.

Our staff are passionate about finding a solution for you - and their only target is to make that happen, before ending the call.

If it takes two minutes, or two hours, we're happy to help.

We're proud of our expert staff

Because Eclipse have been in business since the start of broadband, and as we've kept all our technical support staff in-house - we've got some of the best experts in the industry, working for you.

They take pride in what they do, and will be passionate about making your broadband service work for you.