Help & support


Status Greytrans Medium 60X50px   Service status

Check our service status page to find real-time information on our products and find out about any planned maintenance work.

Alert medium   Unofficial emails

Be aware of unofficial emails appearing to be from Eclipse. Click here to find out more information on how to recognise and prevent these.

Knowledge Greytrans Medium 60X50px   Knowledge Base

We’ve got thousands of articles on hundreds of topics to help you find the answers to your questions; just visit our Knowledge Base.

Faq Greytrans Medium 60X50px   FAQs

If you have a question about our products and services, visit our FAQs page where you're likely to find the answer.

Ticket Greytrans Medium 60X50px    Raise a support ticket

If you’re an Eclipse customer you can raise a ticket online and get the ball rolling on a fix.
Visit My Eclipse to raise a ticket.

Callus Greytrans Medium 60X50px   Contact us

We're here to help so please do get in touch; we'd love to hear from you. 
Visit our Contact Us page to find our telephone numbers, email addresses, live chat and our postal addresses.

Glossary Greytrans Medium 60X50px   Glossary

We work in an industry with a few acronyms; take a look at our glossary to find out what they all mean.