Contact Us
Are you experiencing a problem right now? - Check our network status page
We aim to answer business calls in 60 seconds or less - See how we are doing
For comprehensive answers to your questions, search our Knowledge Base articles
Contact Details
- Business Customers
- Residential Customers
Email us
Business Technical Support - support@eclipse.net.uk
Business Customer Services - customer@eclipse.net.uk
Business Sales - sales@eclipse.net.uk
Call us
0845 1224 333
Before you phone us, we may already be fixing your issue. To find out if there are any issues please use our Service Status tools.
Standard opening times
Business Technical Support
Mon to Fri - 0800 to 2000
Saturday - 0900 to 1700
Bank Hols - 0900 to 1700
Business Customer Services
Mon to Fri - 0900 to 1730
Bank Hols - Closed
Business Sales
Mon to Fri - 0900 to 2000
Saturday - 0900 to 1700
Bank Hols - Closed
You can raise an online ticket 24 hours a day, 7 days a week
Address
Eclipse Internet
Osprey House, Osprey Road, Exeter, Devon, EX2 7JG
Part of the KCOM Group
Registered Office: 37 Carr Lane, Hull, HU1 3RE
Registered in England and Wales 2150618
How to make a complaint
We continuously make improvements to our services as a result of valuable feedback from our customers. If something has not met your expectations, we want to know straight away. To either make a complaint or send us feedback, please contact us.
Why not try our no obligation 30 day FREE trials...
- Business Customers
- Residential Customers
Email us
Residential Technical Support - support@eclipse.net.uk
Residential Customer Services - customer@eclipse.net.uk
Residential Sales - sales@eclipse.net.uk
Call us
0845 1224 111
Before you phone us, we may already be fixing your issue. To find out if there are any issues please use our Service Status tools.
Standard opening times
Residential Technical Support
Mon to Fri - 0800 to 2000
Saturday - 0900 to 1700
Bank Hols - 0900 to 1700
Residential Customer Services
Mon to Fri - 0900 to 1730
Bank Hols - Closed
Residential Sales
Mon to Fri - 0900 to 2000
Saturday - 0900 to 1700
Bank Hols - Closed
NOTE: Outside our opening hours please raise an online ticket.
Address
Eclipse Internet
Osprey House, Osprey Road, Exeter, Devon, EX2 7JG
Part of the KCOM Group
Registered Office: 37 Carr Lane, Hull, HU1 3RE
Registered in England and Wales 2150618
How to make a complaint
We continuously make improvements to our services as a result of valuable feedback from our customers. If something has not met your expectations, we want to know straight away. To either make a complaint or send us feedback, contact us.
Try something new...
HAPPY CUSTOMERS
"Within two hours of first speaking to Eclipse they had resolved the situation and internet connections were being restored. The customer service they showed and the extra mile they went for us was simply brilliant. Not only did they resolve a tricky situation, but also took into account the effect any long period of lost internet connection would have had on us."
Universal Office Supplies Ltd
OUR BUSINESS SERVICE PROMISE
- We aim to answer your business support call within 60 seconds
- We aim for the lowest fault rate of all UK providers
- We aim to fix your issues first time so you don't have to call us back
- Expert advice from UK-based business support teams
