Ecommerce FAQ

Getting started

Q. How easy is it to use?

A. Very easy, we provide you with everything you need to set up and manage your online shop through a simple control panel.

Q. I have hundred of products, is it easy to add them to my shop?

A. Yes, you can import (and export) to the shop using .CSV files making managing high numbers of products easy.

Designing your eStore

Q. Do I need to hire a web designer?

A. So that you can get your shop up and running quickly we have provided you with 300 pre-built shop designs and themes to choose from. Our visual design editors and drag and drop interface make it extremely easy to customise the look and feel of your site so you can make your Eclipse eStore look exactly how you want it. If you want to involve a designer at a later date you can do that too, but for now, in minutes you already have an eStore set up with your choice of designs, colours, and layouts to suit your needs.

Q. Can I change my website theme for special occasions such as Christmas?

A. Yes, you can create multiple themes and activate them as and when you require.

Q. Do I need expensive software to resize my product images for my shop?

A. No, when you upload your images our software automatically resizes them and optimises them for display in your shop.

Orders and shipments

Q. Can it automatically tell me when I have a new order?

A. Yes, you can setup the email notifications so you will receive an email at any stage of the order process you choose.

Q. Do I need to buy additional software to create invoices etc?

A. No, you can generate invoices, packing slips and modify and manage your orders all from your admin area.

Q. Can I have different delivery costs for multiple items and weights?

A. Yes you can. You can also set them by regions depending on which package you choose.

Security and hosting

Q. Do I also need to buy a website hosting package?

A. No, we provide everything for you included in the price so there are no hidden costs.

Q. Is the software secure?

A. Yes, the checkout process uses SSL encryption to ensure that all details are protected. The software is also pre-approved for Safe Buy and Trusted Shop certification.

Q. Can I re-point my current domain?

A. Yes! This can be a great way to help Eclipse eStore integrate with an existing site. Just get your current domain registrar to point your domain to our servers.

Accepting payments

Q. How am I able to accept money online?

A. We provide a host of various options including PayPal, Google Checkout, Sage Pay, WorldPay and HSBC. So you can accept payments from pretty much anyone, anywhere, anytime.

Marketing your site

Q. Is there any easy way to contact all of my customers with a special offer?

A. Yes, the integrated email marketing tool makes contacting customers a piece of cake. You can also incorporate the coupon feature to provide special offers and discounts directly into each customers personalised newsletter.

Q. I sell on eBay at the moment, will I still be able to?

A. Yes, you can directly feed products into eBay and other portals such as shopping.com and Google Base directly from your administration area.

Q. How can I interact with my customers?

A. Depending on which package you choose there are many features included which enable you to improve your customer service and support for all your customers, including the email marketing tool, forums and blogs as well as allowing product reviews and comments.

Q. Can I split my customers into different groups?

A. Yes you can and you can also allocate different price discounts and access to certain pages depending on which customer group they are in.

Q. Do customers have to register to buy from me?

A. Its completely up to you, you have the option of making registration mandatory or not.

Q. Can I have a blog or news area on my website?

A. Depending on which package you choose you may have the option to have a blog which you can use to provide your customers and visitors with news or any other content you wish to share.

Support and advice

Q. What kind of support will I get?

A. We provide all our customers with dedicated IT advice and support, taking away your IT headaches. When you call our technical help team, youll get through to a technical expert within 60 seconds, not through to a sales person, or a customer help assistant, but an expert first time, every time. Well even help you sell more by getting your website to rank as high as possible in the search results of Google and more.