Your Service Level Agreement

We know that, for many companies, choosing the right hosting provider is an important, sometimes business-critical decision. Get complete peace of mind and assurance from our Service Level Agreement (SLA) giving your business 100% availability and performance that you can rely on.

100% uptime guarantee

• Peace of mind - unparalleled 100% guaranteed uptime Service Level Agreement for your business critical hosted applications
• Money back guarantee - if in the unlikely event that our availability falls below 100%, you will get compensation up to 25% of your monthly subscription

Business continuity

• Guaranteed business continuity - in the event of a hardware failure your server will automatically reboot onto another piece of hardware
• Confidence - automatic, secure, off site data backup gives you confidence that your information is in safe hands
• Easy restoration - hassle free restoration of any lost or corrupted data from your server with rollback and restore options
• Ultimate resilience - world class data centre at Global Switch gives you unrivalled protection from power failure, terrorist attack, theft and flooding

Our network

• Total assurance - World Class N+1 network architecture spanning the UK
• Reassurance - from only partnering with industry leading brands
• Reliability - clustered server farm and fully resilient SAN's (Storage Area Network) for ultimate reliability

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