Fair Usage Policy

Why do you have a Fair Usage Policy?

Our Fair Usage Policy manages excessive download use to ensure our broadband service provides an excellent high quality experience for all of our business customers.

The Fair Usage policy doesn't apply to uploads.

How does the Fair Usage Policy work?

Our Fair Usage Policy applies to the Business Bronze and Business Silver packages, each of which comes with a generous download usage allowance of 20GB and 50GB respectively per month. Our research shows that this is more than is typically used in a month by most small and medium-sized businesses.

The Fair Usage Policy applies between 9am and 11pm daily.

Should your business exceed your usage allowance in any one usage period, don't worry - you'll still be able to use your broadband connection, your speed will not be able to get more than 1Mb for the remainder of the usage period. You'll still be able to browse and send emails, but your ability to download large files will be affected.

How can I avoid exceeding the Fair Usage Allowance?

There are several ways in which you can ensure you get the most out of your usage allowance without exceeding it.

We recommend you secure your network if it's wireless to ensure only approved users are accessing your connection. You can also schedule large downloads for outside the peak usage times (9am - 11pm) so they don't count towards your Fair Usage Allowance. Information on scheduling downloads can be found within this Google Search.

What should I do if I regularly exceed my Fair Usage Allowance?

If you've followed the advice above but find you are still regularly exceeding the Fair Usage Allowance, you may benefit from regrading to one of our packages with a higher Fair Usage Allowance to ensure the smooth running of your business. By regrading you'll also be able to take advantage of additional inclusive features from Data Backup to Hosted Exchange licences. Find out more about our Broadband packages or speak to a member of our Customer Service team ion 0845 1224 333.