Kitsons Solicitors chose Eclipse to provide 25 secure and reliable business broadband connections serving partners and senior staff.
Kitsons needed absolute reliability from their business broadband connections. A really superior rate of uptime and the ability to configure centrally were key drivers for Kitsons’ IT manager when choosing a provider.
Data security was another big issue. As a legal firm, specialising in commercial law, Kitsons needed to ensure absolute security and reliability.
Peter Creber, head of IT says, “Data protection is an absolute priority when connecting home workers. Our biggest reason for choosing Eclipse was its reputation for reliability - but we needed to be able to customise our connections to comply with data security guidelines. We’ve made our business broadband connections work for us by using software allowing staff to work via a remote desktop. It means none of our confidential data is transferred over the internet connection - just encrypted screen shots and keystrokes.”
“The level of control and customisation offered through the My Eclipse portal really helps us manage these connections, and increase our own security levels. I’ve been able to specify access by IP address - and I’ve also been able to manage traffic and volume of data transfer to ensure our network integrity.”
The reliability offered by Eclipse broadband has meant Kitsons rarely have the need for the technical support services offered alongside connections, but Peter Creber says when a call is needed, it’s an impressive experience.
“Calling Eclipse feels far from the call centre experience you expect from most service providers. I get straight through, for a start, and it’s a relief to avoid the automated systems of so many big companies. The technical experts at Eclipse really know what they’re talking about - but they also recognise that I’m a professional too - and it all adds up to a really helpful support service.”