Traffic Management Policies

We’re committed to helping you understand your internet connection and to get the best possible performance out of it. As an open and honest provider, we also want to be very clear about how we manage our broadband network.

Managing the traffic across our network of internet connections is how we make sure it runs smoothly. It enables us to give each and every one of you fair access to the best speeds possible on your line – and helps us keep performance consistent. We need some degree of traffic management because networks work by sharing the available bandwidth among all customers. When things get busy, sharing can get out of control very quickly which could mean that some users take over, slowing the internet for everyone.

Some companies traffic manage in a way which limits lots of normal activities in order to squeeze more users onto the network. We don’t do this. All the current Eclipse broadband products allow you to use the internet for any legal means to its full potential – with one exception. During peak times, we slow down the speed at which you can fileshare using Peer-to-Peer networks. That’s just because P2P activity is the single biggest risk to slowing down our network.

The tables below tell you exactly how we manage our network and what’s affected on your Home Lite, Home Select and Home Pro connection.

Section 1: Traffic management in relation to your broadband product
(not including during busy times and places to manage network congestion see Section 2)

Section 2: Traffic management to optimise network utilisation
(what happens during busy times and places in addition to traffic management as described in section 1)

*This KFI gives an overview of typical traffic management practices undertaken on this product; it does not cover circumstances where exceptional external events may impact on network congestion levels.
**This excludes any service, content, application or protocol that an ISP is required to block by UK law and child abuse images as informed by the list provided by the Internet Watch Foundation.
***If no entry is shown against a particular traffic type, no traffic management is typically applied to it. 

We’re committed to helping you understand your internet connection and to get the best possible performance out of it. As an open and honest provider, we also want to be very clear about how we manage our broadband network.

Managing the traffic across our network of internet connections is how we make sure it runs smoothly. It enables us to give each and every one of you fair access to the best speeds possible on your line – and helps us keep performance consistent. We need some degree of traffic management because networks work by sharing the available bandwidth among all customers. When things get busy, sharing can get out of control very quickly which could mean that some users take over, slowing the internet for everyone.

Some companies traffic manage in a way which limits lots of normal activities in order to squeeze more users onto the network. We don’t do this. All the current Eclipse broadband products allow you to use the internet for any legal means to its full potential – with one exception. During peak times, we slow down the speed at which you can fileshare using Peer-to-Peer networks. That’s just because P2P activity is the single biggest risk to slowing down our network.

The tables below tell you exactly how we manage our network and what’s affected on your Home Office, Business Bronze, Business Silver and Business Gold connection.

Section 1: Traffic management in relation to your broadband product
(not including during busy times and places to manage network congestion see Section 2)

Section 2: Traffic management to optimise network utilisation
(what happens during busy times and places in addition to traffic management as described in section 1)

*This KFI gives an overview of typical traffic management practices undertaken on this product; it does not cover circumstances where exceptional external events may impact on network congestion levels.
**This excludes any service, content, application or protocol that an ISP is required to block by UK law and child abuse images as informed by the list provided by the Internet Watch Foundation.
***If no entry is shown against a particular traffic type, no traffic management is typically applied to it. 

We’re committed to helping you understand your internet connection and to get the best possible performance out of it. As an open and honest provider, we also want to be very clear about how we manage our broadband network.

Managing the traffic across our network of internet connections is how we make sure it runs smoothly. It enables us to give each and every one of you fair access to the best speeds possible on your line – and helps us keep performance consistent. We need some degree of traffic management because networks work by sharing the available bandwidth among all customers. When things get busy, sharing can get out of control very quickly which could mean that some users take over, slowing the internet for everyone.

Some companies traffic manage in a way which limits lots of normal activities in order to squeeze more users onto the network. We don’t do this. All the current Eclipse broadband products allow you to use the internet for any legal means to its full potential – with one exception. During peak times, we slow down the speed at which you can fileshare using Peer-to-Peer networks. That’s just because P2P activity is the single biggest risk to slowing down our network.

The tables below tell you exactly how we manage our network and what’s affected on your Lightspeed Home Fibre and Home Fibre Bundles connection.

Section 1: Traffic management in relation to your broadband product
(not including during busy times and places to manage network congestion see Section 2)

Section 2: Traffic management to optimise network utilisation
(what happens during busy times and places in addition to traffic management as described in section 1)

*This KFI gives an overview of typical traffic management practices undertaken on this product; it does not cover circumstances where exceptional external events may impact on network congestion levels.
**This excludes any service, content, application or protocol that an ISP is required to block by UK law and child abuse images as informed by the list provided by the Internet Watch Foundation.
***If no entry is shown against a particular traffic type, no traffic management is typically applied to it. 

We’re committed to helping you understand your internet connection and to get the best possible performance out of it. As an open and honest provider, we also want to be very clear about how we manage our broadband network.

Managing the traffic across our network of internet connections is how we make sure it runs smoothly. It enables us to give each and every one of you fair access to the best speeds possible on your line – and helps us keep performance consistent. We need some degree of traffic management because networks work by sharing the available bandwidth among all customers. When things get busy, sharing can get out of control very quickly which could mean that some users take over, slowing the internet for everyone.

Some companies traffic manage in a way which limits lots of normal activities in order to squeeze more users onto the network. We don’t do this. All the current Eclipse broadband products allow you to use the internet for any legal means to its full potential – with one exception. During peak times, we slow down the speed at which you can fileshare using Peer-to-Peer networks. That’s just because P2P activity is the single biggest risk to slowing down our network.

The tables below tell you exactly how we manage our network and what’s affected on your Business Fibre 40Mb and Business Fibre Pro 40Mb connection

Section 1: Traffic management in relation to your broadband product
(not including during busy times and places to manage network congestion see Section 2)

Section 2: Traffic management to optimise network utilisation
(what happens during busy times and places in addition to traffic management as described in section 1)

*This KFI gives an overview of typical traffic management practices undertaken on this product; it does not cover circumstances where exceptional external events may impact on network congestion levels.
**This excludes any service, content, application or protocol that an ISP is required to block by UK law and child abuse images as informed by the list provided by the Internet Watch Foundation.
***If no entry is shown against a particular traffic type, no traffic management is typically applied to it. 

It’s important to us that you, our customers, get the best possible performance from your broadband services with us. Managing the traffic across our network of internet connections is how we make sure we are delivering the best service to all of our customers. This means providing fair access to great download speeds for each and every one of you. When downloading a particularly large amount of information over a long period of time, it can flood the network quickly and use up a larger proportion of available bandwidth. If this happens, particularly at peak times during the day, it reduces the speed of activities such as web browsing and email for others using the network.

By managing our network and applying some traffic management profiles it allows us to ensure that users who download excessive amounts of data, primarily through the use of peer to peer applications and other file sharing websites do not impact the experience of others. Without managing this other users could experience slower speeds than they expect, especially during peak periods.

We are absolutely committed to providing you with the best possible broadband service, and by effectively and fairly traffic managing, we will be able to;

• Protect your interactive activities such as web browsing, emailing and the use of cloud hosting services
• Provide a service relative to the amount you and each customer pays in terms of usage allowances and experience

How will traffic management apply to me?

An extremely low proportion of our customers will ever need their usage to be traffic managed based on the habits we see across our network. These measures will only impact those that are heavy users and using a disproportionate amount of bandwidth.

If your usage is continually excessive, unfair, you continually download large files at peak times and your high level of usage is likely to affect other users’ enjoyment of our broadband service, we reserve the right to throttle any protocol or service, to upgrade a customer to a package more suited for their usage, or in extreme cases, suspend or terminate a customer’s ability to access our broadband services. The amount of data you can download or upload, is governed by the usage cap relevant to your particular product, please refer to the Product Information and Fair Usage Policy Page on our website.

How do I avoid being traffic managed?

We ask you to consider the times during the day when you are performing very heavy downloads and uploads. This is particularly relevant for peer to peer applications and we recommend that you set these larger file downloads between 11pm – 9am. Most of these applications allow you to set schedules, so they automatically connect overnight.

Eclipse’s Traffic Management policy is based on current best internet industry practice and draws on the collective experience of users and service providers across the internet community. We may change the Traffic Management Policy from time to time. Please keep up to date with our Traffic Management Policy by checking on a regular basis to ensure that you will not be affected.

What are the P2P traffic restrictions?

During peak hours (9am to 11pm), we do restrict the speed at which you can file share using P2P sites (to 0.5Mbps). However, if you schedule your P2P file sharing for between 11pm and 9am you’ll get access to your available line speed without any restrictions.