Traffic Management

We’re committed to helping you understand your internet connection and to get the best possible performance out of it. As an open and honest provider, we also want to be very clear about how we manage our broadband network.

Managing the traffic across our network of internet connections is how we make sure it runs smoothly. It enables us to give each and every one of you fair access to the best speeds possible on your line – and helps us keep performance consistent. We need some degree of traffic management because networks work by sharing the available bandwidth among all customers. When things get busy, sharing can get out of control very quickly which could mean that some users take over, slowing the internet for everyone.

Some companies traffic manage in a way which limits lots of normal activities in order to squeeze more users onto the network. We don’t do this. All the current Eclipse broadband products allow you to use the internet for any legal means to its full potential – with one exception. During peak times, we slow down the speed at which you can fileshare using Peer-to-Peer networks. That’s just because P2P activity is the single biggest risk to slowing down our network.

Section 1: Traffic management in relation to your broadband product

(not including during busy times and places to manage network congestion see Section 2)

Section 2: Traffic management to optimise network utilisation

(what happens during busy times and places in addition to traffic management as described in section 1)

*This KFI gives an overview of typical traffic management practices undertaken on this product; it does not cover circumstances where exceptional external events may impact on network congestion levels.
**This excludes any service, content, application or protocol that an ISP is required to block by UK law and child abuse images as informed by the list provided by the Internet Watch Foundation.
***If no entry is shown against a particular traffic type, no traffic management is typically applied to it.