Awards

Which? recommendation for broadband

March 2012  

Eclipse Internet has just won its third Which? recommendation for broadband.  Each recommendation – which remains valid for 6 months – praises providers who offer an exceptional all-round broadband experience.

Previously winning recommendations in March 2011, September 2011, and now March 2012, Eclipse’s investment in great customer service is paying off.

 

Finalist for Best ISP in the Comms National Awards

September 2011   

These awards represent the best of the best in the reseller market and the independent judging panel say it was tougher than ever this year because “the quality of submissions provided was of a tremendously high standard”.

 

Finalist for Best ISP in PC Pro Excellence Awards 2011

August 2011   

One of the most respected industry awards the PC Pro Excellence Awards recognise the elite for great service. These awards are entirely independent and voted for by actual customers.

 

Contact Centre Manager with under 100 personnel 2011

June 2011   

Our very own Will Lebatteux received this award from the South West Contact Centre Forum. Will manages the Customer Services and Technical Support teams, ensuring that we always focus on our customer and in doing so, delivering excellent customer service.

 

Which? recommendation for broadband

March 2011   

For the first time, Eclipse has been recommended by Which? as “one of the best ISPs” for broadband. Voted by actual customers, only providers who score more than 70% overall become recommended. Which? Technology expert Ceri Stanaway comments that, “It’s not easy to achieve such high standards.”

 

Best Dedicated Hosting Winner 2011

The Internet Industry Awards   

We are delighted to receive this award.  It focuses on our Dedicated Hosting solutions.  These provide our customers with a secure enterprise level environment and state of the art technology, all at a manageable cost.

 

Best Customer Service finalist 2011

The South West Contact Centre Forum

We are passionate about providing superhero support to our customers – a theme that runs through the whole business.  Our team is delighted that we have been shortlisted for this South West Contact Centre award - this news is testament to the hard work and commitment of everyone at Eclipse.

 

Internet Services Provider of the Year Award finalist 2010

The Comms National Awards

The CNA’s are regarded as the industry “Oscars” and there’s fierce competition across the UK’s leading vendors and providers to win these awards each year.  This year there’s been a record number of entries, and to become a finalist is a fantastic achievement for Eclipse. 

 

Best Broadband ISP finalist 2010

PC Pro Awards

The PC Pro awards recognise providers with the best reliability and service and are judged by readers’ reviews.  Companies who make the list of finalists have demonstrated they are already performing at a level above industry standards.

 

Best Customer Focus Award 2010

Best Business Awards

This award is given to companies that best demonstrate their commitment to customer service - and Eclipse was chosen based on the unique flexibility and support it provides.

Customer testimonials demonstrated that Eclipse Internet offers unparalleled support and comprehensive advice for SMEs.

Call Centre Customer Hero Award 2009

UK Call Centre Hero Awards

Technical Support Analyst, Nick Shepperd, beat tough competition to win this award which recognises call centre agents who have consistently gone out of their way to deliver the highest level of service to their customers.  It also recognises the incredible level of commitment that is given to providing excellent technical support to all of our customers.

 

Best Business ISP 2008

ISPA Awards

Great value for money, exceptional reliability and great customer support for our broadband, hosting and communications services helped us to win this award.

 

Best Business Email 2008

ISPA Awards

Our Hosted Exchange email service provides businesses of all sizes with mobile enabled, enterprise-grade email.

It also lets staff access email anywhere, and share contacts, calendars and documents for truly remote working

Best Consumer Broadband Award 2007

ISPA Awards

Our broadband packages impressed the judges for offering users a choice of performance levels. Judged on value for money, speed and email offering - to name but a few, our unique service beat off strong competition to win.

 

Best Broadband ISP 2006

PC Pro Awards

The awards are a combination of an online survey completed by thousands of PC Pro readers and editorial reviews. The Reliability & Service Awards are one of the most comprehensive, respected and coveted set of Awards in the industry.

 

Special Mention

PC Advisor Awards 2006

In the May 2006 edition of PC Advisor magazine we featured well in the results with a special mention reader award because the feedback we received was extremely positive. We were also commended for the Web Hosting award as well as the award for Security and Antivirus protection.

 

Regional winner of Business Innovation of the Year 2005

National Business Awards

We won the regional final for The Business Innovation of the Year Award for one of our innovative Broadband products.

 

Best Heavy Business Broadband 2005

ISPA Awards

One of our innovative Business Broadband products impressed the judges this year, earning us an award for heavy Business Broadband.