Why Eclipse are different

Broadband's in our blood

When Eclipse started, 15 years ago, dial-up was all the rage.

This was all well and good, but it was slow!  Our founder, Mark Lang took a gamble on some new-fangled invention called broadband.  It paid off - and we made a name for ourselves by pioneering the new big thing.

Today we provide the latest in proven technology to our small business customers - but we're still looking ahead.

 We still get excited by new technology

With our small business focus, it's vital you know our products are reliable, and that they'll work for you.

That's why we provide tried and tested solutions - but we also want to make sure you're not missing out on today's "new big thing".

So this year, we've taken a place at the forefront of the UK's Fibre roll-out and we're constantly looking for ways to make new technology really work for you.

We listen more than we talk

We believe that listening is the key to maintaining our reputation for some of the industry's best service and support.

We listen to what you need - and use this to drive our product range.

We believe we are experts in our field - only because we listen to you.

We've got big business backing (but we're a small business at heart)

A few years ago, Eclipse joined KCOM Group.  But don't worry - it wasn't a sell-out.  As a member, we now operate across the UK's largest internet network.

That means we can give you the best possible solutions - we can access blue-chip technology which we then tailormake for the SME market.

So, I guess you could say, we've got small business focus - but big business clout.

We've created partnerships that help you

We also benefit from a unique partnership agreement with BT.  What does this mean?  It means we've got the clout to make them sit up and listen (in the nicest possible way).

As BT's biggest partner - we don't settle for industry-standard service, but demand better, on your behalf.

We've never sold out

We have to admit that we don't think every "new big thing" is worth doing.  For instance, when the rest of the industry outsourced their staff overseas - we kept ours close.

We're so proud of our team of expert staff, that we kept them in house and in the UK.  It means when you call us, you're speaking to a passionate team of experts based in the South West

What's more, they're not robots, they're real people - not lost behind complicated automated systems, and not speaking from a script.  Our team are just focussed on finding you a solution.  It's that simple.

How are we performing?

We work hard to deliver the best service and support to each of our customers. Rather than the usual call centre approach of a set number of minutes per call, we will stay with you for as long as it takes.
Sometimes this means we can’t answer all calls as quickly as we would like but we will get to you as soon as we can.