Eclipse for Resellers 

Partner Reseller gets high success rate switching to Eclipse

PinkConnect - a telecoms, IT and broadband supplier - use Eclipse broadband products for the majority of their customers.  They currently hold 420 connections and switch customers to Eclipse at a rate of between 10 and 20 a month.

IT Manager Colin Painter from PinkConnect says “We do work with one other, specialist ISP, but the majority of our clients choose Eclipse for the service and price range they offer.  Our other provider, although offering a specialist product, has higher costs - whilst Eclipse’s competitive pricing accompanied by the high standards the industry demands, means we don’t feel a need to work with a wide variety of ISPs.”

SafeSwitch with Eclipse

Eclipse Internet promises a SafeSwitch for Partners looking to move customers to Eclipse broadband.  It takes just one call to make the move.  Eclipse are so confident of the service promise, they offer a no quibble guarantee of a smooth switch - worth three months’ broadband cost.

But for Colin, there are no doubts the Eclipse system works.  He says “I can order direct on our system, without ever having to make a call and I’ve never had it fail in all the time I’ve worked with Eclipse.”

“I am absolutely certain that as much as 98% of the time, the online order goes through like clockwork without the need to do anything - but the few times I need extra assurance, I know that I have a direct line to the Customer Service team, and that it will be sorted, straight away, in just one call.”

Eclipse promise a SafeSwitch service with just one call - but the reality for Partners is that no call at all is needed for the vast majority of switches.

Other bonuses

Eclipse also offers added value in other areas.  PinkConnect’s Colin Painter says “We find a number of ISP’s actually CHARGE for migration, which seems crazy and makes no business sense for us.  Eclipse don’t charge a penny - and get the job done with the minimum of fuss.”

“I also come to Eclipse for efficient technical support and a really superior quality of technician.  My phone calls are answered quicker at Eclipse than with other providers and the technical analysts are second to none.  I know, when I call Eclipse, I’m going to get a friendly yet professional voice on the phone who will offer me constant updates and information if anything does go wrong.”

“It’s a service which feels exclusive - I have a great rapport with several of the technical analysts and know I am calling people who really understand how my business works, and who are happy to go the extra mile.”