Eclipse for Business Start Ups  

Eclipse support team saves the day for start up crisis

When Jeremy Lennard chose Eclipse and our UK based support team as E-mail Hosting Provider for his fledgling recruitment business

- he didn’t know how soon he’d be relying on that very selling point to avert a crisis!

JS3 Recruitment was launched in October 2009 and came to Eclipse for web hosting, domain registration and Hosted Exchange - an email system providing secure, anytime, anywhere access for employees.

It wasn’t until the following year that disaster struck late one night - when an IT crisis led Managing Director Jeremy Lennard to believe he’d lost all of his e-mail data. Immediately calling Eclipse’s support team, he was reassured that this was not the case and all data was restored within hours.

Jeremy says "As soon as I spoke to the technician I felt understood, supported and reassured. The technician really shouldered the problem for me and quickly helped me believe he could fix the crisis. Every promise he made, he delivered, and I achieved normal service again within hours of making that one call."

Eclipse run one single UK based call centre which promises its business customers an answer to a technical support call in less than 60 seconds.

MD, Jeremy Lennard chooses Eclipse as preferred ISP

"I chose Eclipse as a company who could grow with me - as I expand my business, I want to know I can stay with the one supplier, who is flexible enough to offer me great, tailored solutions. But I also chose Eclipse specifically for its UK call centre guarantee. Technical issues are stressful enough for a small business without grappling with a language barrier or long call waits. Eclipse provides a very efficient service from a centre that feels personal - I have been able to get to know individuals in the team who I feel understand my needs and know how to support my business effectively."

Now, as JS3 Recruitment continues to expand, MD Jeremy Lennard is looking for further support from Eclipse from secure file-sharing solution SharePoint.

"I’m looking to expand into other recruitment sectors which will require us to store and share significant amounts of data within the business. SharePoint offers just the level of access and secure storage I need to prove the integrity of our data for candidates and clients - without the hassle and responsibility of owning my own hardware and managing it onsite. Eclipse’s flexibility and excellent customer service give small business start-ups like mine a chance to really compete in our own market."

Eclipse’s business promise

Eclipse is proud that our fault rate is 70% lower than the industry average when compared to BT industry average reports across the last 12 months. This is one of the best rates of all UK ISPs. But things can still go wrong and that’s why we’ve based our entire customer services team in the UK, and trained them to the highest possible standards, with formal qualifications. All calls are answered within 60 seconds, and our teams resolve problems at first point of call 70% of the time.