At Eclipse we feel it’s what our customers say that is important. The feedback we receive from our customers helps us constantly improve our products and service.
Here’s what a small selection of our customers say about Eclipse:
“In the last 6-12 months, the service we’ve received has been particularly excellent. We tend to manage the network ourselves as much as we can, so when we get to the point of getting in touch with Eclipse technical support, we’ve done quite a bit of background work already. As our relationship with Eclipse has grown, they realise that they don’t need to go over ground we’ve already covered, so they understand the way we work.
This shows a high level of flexibility, which has been great, and allows them to be focused on getting us up and running again quickly. Previous larger companies we worked with didn’t offer any hint of personal service, no real appreciation of our business or an understanding of the depth of our own knowledge.”
“In terms of business needs, we wanted to reduce our costs, increase our speeds and improve stability of our WAN. Eclipse have been able to satisfy these needs – in fact, they managed to give us a 50-60% cost reduction compared to our previous provider. The reliability has been good and it’s improved throughout the contract period.”
"The level of control and customisation offered through the My Eclipse portal really helps us manage these connections, and increase our own security levels. I’ve been able to specify access by IP address - and I’ve also been able to manage traffic and volume of data transfer to ensure our network integrity."
"Data protection is an absolute priority when connecting home workers. Our biggest reason for choosing Eclipse was its reputation for reliability - but we needed to be able to customise our connections to comply with data security guidelines. We’ve made our business broadband connections work for us by using software allowing staff to work via a remote desktop. It means none of our confidential data is transferred over the internet connection - just encrypted screen shots and keystrokes."
“We do work with one other, specialist ISP, but the majority of our clients choose Eclipse for the service and price range they offer. Our other provider, although offering a specialist product, has higher costs - whilst Eclipse’s competitive pricing accompanied by the high standards the industry demands, means we don’t feel a need to work with a wide variety of ISPs.”
“I also come to Eclipse for efficient technical support and a really superior quality of technician. My phone calls are answered quicker at Eclipse than with other providers and the technical analysts are second to none. I know, when I call Eclipse, I’m going to get a friendly yet professional voice on the phone who will offer me constant updates and information if anything does go wrong.”
“It’s a service which feels exclusive - I have a great rapport with several of the technical analysts and know I am calling people who really understand how my business works, and who are happy to go the extra mile.”
"As soon as I spoke to the technician I felt understood, supported and reassured. The technician really shouldered the problem for me and quickly helped me believe he could fix the crisis. Every promise he made, he delivered, and I achieved normal service again within hours of making that one call."
"I chose Eclipse as a company who could grow with me - as I expand my business, I want to know I can stay with the one supplier, who is flexible enough to offer me great, tailored solutions. But I also chose Eclipse specifically for its UK call centre guarantee. Technical issues are stressful enough for a small business without grappling with a language barrier or long call waits. Eclipse provides a very efficient service from a centre that feels personal - I have been able to get to know individuals in the team who I feel understand my needs and know how to support my business effectively."
"Calling Eclipse feels far from the call centre experience you expect from most service providers. I get straight through, for a start, and it’s a relief to avoid the automated systems of so many big companies. The technical experts at Eclipse really know what they’re talking about - but they also recognise that I’m a professional too - and it all adds up to a really helpful support service."
"It's really important to us that our connection is reliable and allows us to function fully every day of the year. But, as a charity, we also needed to make a cost-effective decision in choosing our supplier. Eclipse have given us unrivalled reliability and I can't remember the last time we had to call in with a problem - which gives me peace of mind that our money was well spent."
“The cheques are a big bonus for us, as we can have weeks where we’re referring several customers a day. But the most important thing for me, is knowing that we’re recommending a really great service. If you’re in the trade, and spend every waking hour dealing with computer problems as we do, good support and excellent uptimes are essential. Most end users, however, just don’t care. My customers want to know things will work, and they don’t want to have to worry about it - and that’s why Eclipse is the provider we choose.”
“I’ve always been so impressed with Eclipse’s service and competitive pricing that I didn’t feel the need to shop around for this solution. To be honest, I hardly ever need to call the offices, because my services have always been very reliable – but when I do, I’ve always had everything dealt with very quickly. Eclipse help and support me as a small business because it’s what they do – and I know they’ll understand what I need when I call in.”
“The Eclipse team are always helpful and very professional which is essential from a partner aspect. They are flexible and always go the ‘extra mile’ to ensure maximum levels of service. The technical support team has the added benefit of being very knowledgeable should we experience any problems with the network or general technical issues.”
“Eclipse are approachable and understanding of our business, two of the key benefits. They have built packages and pricing based on our feedback and their service support is very strong, something the company excels at. They are proactive, approachable and understanding of the needs of our business.
Eclipse have allowed us to concentrate on our core business, reducing the interaction time with the ISP. Our task has been made easier by excellent communications and outstanding support from Eclipse."