At Eclipse we feel it’s what our customers say that is important. The feedback we receive from our customers helps us constantly improve our products and service.
Here’s what a small selection of our customers say about Eclipse:
“In the last 6-12 months, the service we’ve received has been particularly excellent. We tend to manage the network ourselves as much as we can, so when we get to the point of getting in touch with Eclipse technical support, we’ve done quite a bit of background work already. As our relationship with Eclipse has grown, they realise that they don’t need to go over ground we’ve already covered, so they understand the way we work.
This shows a high level of flexibility, which has been great, and allows them to be focused on getting us up and running again quickly. Previous larger companies we worked with didn’t offer any hint of personal service, no real appreciation of our business or an understanding of the depth of our own knowledge.”
"The level of control and customisation offered through the My Eclipse portal really helps us manage these connections, and increase our own security levels. I’ve been able to specify access by IP address - and I’ve also been able to manage traffic and volume of data transfer to ensure our network integrity."
“We do work with one other, specialist ISP, but the majority of our clients choose Eclipse for the service and price range they offer. Our other provider, although offering a specialist product, has higher costs - whilst Eclipse’s competitive pricing accompanied by the high standards the industry demands, means we don’t feel a need to work with a wide variety of ISPs.”
"As soon as I spoke to the technician I felt understood, supported and reassured. The technician really shouldered the problem for me and quickly helped me believe he could fix the crisis. Every promise he made, he delivered, and I achieved normal service again within hours of making that one call."
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