Our History

In the beginning

We started out way back in 1995, providing internet services as a South West ISP with start-up costs of just £20,000. In 2004 we joined KCOM PLC and now run as an independent subsidiary from our offices in Exeter, Devon.

We pride ourselves on being at the forefront of broadband developments so we can provide you with the best products and services to meet your needs. We’ve come a long way since we started out.  See our journey below…

1995

• Established by entrepreneur Mark Lang as a South West ISP with start up costs of just £20,000
• We went on to launch a national broadband service

2002

• We became the first ISP to launch online ordering for Symmetric Digital Subscriber Line (SDSL)

2003

• Our dedication for quality and service was rewarded by winning the 'Best Business Broadband Provider' at the Internet Service Providers' Association Awards (ISPA)

2004

• We became part of the KCOM Group.
• We achieved two industry firsts - the launch of boostable broadband speeds with FLEX and the provision of a public Wi-Fi service

2005

• We celebrated our 10th anniversary by winning the ISPA  'Best Heavy Business Broadband’ award
• We launched our Customer Referral Scheme, where customers get generous rewards for telling their friends about us

2007

• We got off to a great start by winning the ISPA  'Best Consumer Broadband Award'
• We introduced a greater choice of internet services to our customers, including backup, web hosting and eCommerce
• We launched several initiatives to reduce our carbon footbrint and became a carbon neutral company
• We became the first ISP to offer customer the ability to control their internet traffic and prioritise certain types of it, such as gaming and social media.

2008

• We won the ISPA’s Best Business ISP and Best Business Email awards

2009

• Our Technical Support Analyst, Nick Shepperd, won the ISPA Customer Hero award
• We restructured our Technical Support Teams to provide our business customers with a dedicated team of advisors to handle all business faults
• We started to upgrade our existing broadband platform to fully support BT's related 21st Century Network (CN) infrastructure
• We announced our involvement with BT's next generation Fibre to the Cabinet ( FTTC ) 'up to' 40Mbps download (5Mbps upload) broadband technology trials

2010

• We celebrate our 15th anniversary!